Frequently Asked Questions

LuxeMed

$10/room/month base subscription + per-consult fee at wholesale pricing. The resort bills the guest for the interaction.

resorts gms

Yes. Options: bundle into resort fee, position as an add-on service, or offer complimentary as part of luxury package.

resorts gms

New ancillary revenue stream (markup on consults), reduced liability, improved guest satisfaction, and strong differentiation vs. competitors.

resorts gms

Hiring a doctor can cost much higher/year plus benefits. LuxeMed provides 24/7 access for a fraction of that cost, and its scalable across all guests. In addition, LuxeMed enables to have the guests interact with a local doctor or a doctor from their home country

resorts gms

Typically within 5-10 minutes of app check-in, a local doctor is available. If requested, a home-country doctor (e.g. U.S.) can join the call for hybrid reassurance.

resorts gms

None. We explicitly state LuxeMed is for non-emergency consults only. Emergencies are redirected to 911/local ER.

resorts gms

A local licensed doctor is always on the call for compliance and prescription authority. If the guest prefers, a home-country doctor can join simultaneously, providing reassurance and familiarity.

resorts gms

Resorts reduce liability risk by offering guests immediate access to medical care, minimizing delays and improper handling of conditions. LuxeMed contracts also indemnify the resort.

resorts gms

English and Spanish are core. Additional languages can be added per resort guest mix (French, German, Mandarin, etc.).

resorts gms

Guests download the LuxeMed app (or use a resort app integration), complete intake, and are connected via secure video.

resorts gms

No. Only marketing material for guests and Wi-Fi availability. LuxeMed handles the platform and medical network.

resorts gms