Frequently Asked Questions

LuxeMed

For local prescribing, yes. We recruit licensed Mexican physicians to cover compliance. For U.S. or European guests, we also offer optional “home-country” doctor consults for reassurance. The hybrid model ensures compliance + guest trust.

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Doctors are paid per consult at competitive telehealth rates. LuxeMed collects fees from resorts/guests, deducts an MSO fee, and pays doctors promptly.

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Advice-only consultations are possible across borders. Prescriptions follow local regulations and are issued by local doctors present on the hybrid consult.

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Mostly non-emergency issues: GI illness, rashes, respiratory infections, minor injuries, UTIs, headaches, sunburn, allergies, anxiety episodes. Roughly 80% of traveler health issues.

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None. We triage out emergencies immediately to local ER/hospital.

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LuxeMed provides telehealth malpractice coverage under its MSO structure. Doctors are also expected to maintain their own malpractice insurance as required by law.

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Prescriptions are handled by locally licensed doctors. Guest’s home-country doctors can advise but not prescribe outside jurisdiction.

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We operate with flexible on-demand scheduling. You can set availability, and consults are routed accordingly. Shifts may be coordinated in advance for high-volume resorts.

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Consult volumes vary, but initial resorts are expected to generate 30–60 consults per month per property.

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$10/room/month base subscription + per-consult fee at wholesale pricing. The resort bills the guest for the interaction.

resorts gms

Yes. Options: bundle into resort fee, position as an add-on service, or offer complimentary as part of luxury package.

resorts gms

New ancillary revenue stream (markup on consults), reduced liability, improved guest satisfaction, and strong differentiation vs. competitors.

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Hiring a doctor can cost much higher/year plus benefits. LuxeMed provides 24/7 access for a fraction of that cost, and its scalable across all guests. In addition, LuxeMed enables to have the guests interact with a local doctor or a doctor from their home country

resorts gms

Typically within 5-10 minutes of app check-in, a local doctor is available. If requested, a home-country doctor (e.g. U.S.) can join the call for hybrid reassurance.

resorts gms

None. We explicitly state LuxeMed is for non-emergency consults only. Emergencies are redirected to 911/local ER.

resorts gms

A local licensed doctor is always on the call for compliance and prescription authority. If the guest prefers, a home-country doctor can join simultaneously, providing reassurance and familiarity.

resorts gms

Resorts reduce liability risk by offering guests immediate access to medical care, minimizing delays and improper handling of conditions. LuxeMed contracts also indemnify the resort.

resorts gms

English and Spanish are core. Additional languages can be added per resort guest mix (French, German, Mandarin, etc.).

resorts gms

Guests download the LuxeMed app (or use a resort app integration), complete intake, and are connected via secure video.

resorts gms

No. Only marketing material for guests and Wi-Fi availability. LuxeMed handles the platform and medical network.

resorts gms